Bubba Gbi

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Verified Reviewer

Steamer

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Customer Service number in their website 800-762-**** and 900-377-**** are both marketing about medical. Also tried to complete request to reach customer service thru the website does not allow you to proceed further. If you try to log in and select forgot password, it will give you a reply to check your email for resetting password, but no email sent to reset password and no email at all all.
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Cons:
  • But advertised light steamer
  • Item is heavy

Preferred solution: Full refund

Alice M Pvj

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Verified Reviewer
| map-marker Detroit, Michigan

No answer at customer service, and I would like to return a merchandise

Thane Direct USA - No answer at customer service, and I would like to return a merchandise
The merchandise I ordered is not durable enough for what I need it for I ordered this vacuum cleaner to clean my hardwood floors when I received the package I realized that it wasnt what I need it. I need to make a return. I have been contacting this company for quite some time and I cannot get an answer from customer service.
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User's recommendation: Make you know the return policy and about the cup that you’re ordering from

Anonymous
map-marker Holiday, Florida

They are overcharging me.

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Automated computer on the phone ripped me off. Didn't give me a chance to say no to extra services. And just said thank you for accepting when I didn't accept.
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User's recommendation: Don't use that company, buy It off of Amazon.

Gail D Ckh

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Verified Reviewer
| map-marker The Bronx, New York

I just got disconnected trying to return my X5 mop

Thane Direct USA - I just got disconnected trying to return my X5 mop
When I ordered the mopX5 mop, they sent me a mop for $140- dollars, and one for $200- dollars, so I need to send back the $200- dollar mop
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User's recommendation: Check order before paying for it

Bubba Gbi

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Verified Reviewer

Steamer advertised as light, but it is heavy

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Steamer advertised as light, but its heavy. Very hard or no way Customer Service can be contacted with phone numbers in the website.
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Cons:
  • Steamer is heavy

Preferred solution: Full refund

Debby R Rxm

May I buy a part (the clamp) from you for my bike nook clamp that broke?

No complaint. I love my Bike nook. My clamp broke and I would like to buy a new clamp. My phone number is (916) 240-**** and my name is Debby rReath at (916) 240-****
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Preferred solution: I would like to pay for s new clamp for my Bike Nook rack

Anna E Nrb

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Verified Reviewer

Didn’t get healthy eating guide

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Didnt get healthy eating guide. I have tried multiple times to contact them, but they never respond.
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Pros:
  • Great product
Cons:
  • Not so great customer service

Preferred solution: The healthy eating guide

Samantha D Zsn

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Verified Reviewer

Missing items

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This company is horrible!!! Ive been trying to find a number that I can speak to an actual person and NOT some AI. Im missing some items and they want me to PAY to speak with someone!! WTH! I will NEVER order from this company again!
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Pros:
  • Mop works good so far
Cons:
  • No actual customer service you can speak to

Preferred solution: The rest of my order!

User's recommendation: Make sure you do your research before making any purchases online. Research the company first and see if they have a customer service team available for FREE to speak to!

Shakari Uup

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Verified Reviewer

I can’t get a return address

Im trying to return the mop but l CANT get a return address!! Please, e-mail me the address!!! Thanks. My e-mail: lizkaye37@***.com
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Preferred solution: Full refund

bryan s Mnw

Bought one mop Got charged for two others

Credit card charged for 3 items. Tried your phone numbers-all not viable according to Verizon. Give us a working number, otherwise I will cancel on my credit card
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Jeannette L Zxm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Unable to contact company. Bad phone numbers

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Thane Direct USA - Unable to contact company. Bad phone numbers
Thane Direct USA - Unable to contact company. Bad phone numbers - Image 2
A purchase I made and did not get what I ordered or proof of extended warranty. Have called several phone numbers and used customercare@***.ca with no reply. I have contacted PayPal and the BBB. I am definitely very disappointed in this company. All I want is to talk to someone to get proof of warranty and how to use it if necessary and get the item I am missing or wanted under the original purchase.
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Cons:
  • Lot

Preferred solution: Item that I am missing and proof of extended warranty

User's recommendation: Do not purchase from this company

Daryl W Xxd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Order issue

Thane Direct USA - Order issue
Thane Direct USA - Order issue - Image 2
I selected the multiple jet option about $158. It asked for a $40 upgrade and I selected it thinking I had accidently chosen the base model. What am I getting with this $40 upgrade vs the $158 model?
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Pros:
  • Easy to order
Cons:
  • Too many add on selections plus need direct customer service

Preferred solution: An explanation of the extra $40 I spent vs the $158 advertised cost.

User's recommendation: Watch you click on

Anonymous
map-marker Seymour, Connecticut

Cancelation

Sucks directs you to a whole different company.i had to hang up.. if I could have talked into a person faster I might have kept the purchase but because of the runaround and the time I spent trying to get an email over or directions on how to call when to call who to call if there was a human to be found I have no idea so I just kept trying and trying and trying and I finally got through and I canceled but it took me hours I even called my credit card to not let the purchase go through but they said it was too late see they they make it go through the credit card fast but before you cancel and they make it hard to cancel so you don't cancel but I wouldn't give up and I'm not good at technology so it might have taken me longer than normal but I'm not going to buy something from the company that doesn't have a human that I can talk to about the product

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User's recommendation: No don't do it not customer service accessible

Arlene L Rsk

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Verified Reviewer

Identity Theft oringinating from your company

In Sept. this year I purchase the Stem Mop online using my Apple Card, this was the only purchase I made using my card that was not an Apple product.

Shortly afterwitch someone attempted to make a purchase at Apple using my Apple Card. The police have informed me that the source of this leak of my information originated with the purchase form Thane. I have closed my Apple account and since then none of the payments due on the Thane purchase have gone through. I have attempted on many occasions to contact Customer Service in an attempt to clear up this matter and pay the balance due with no success.

I wish I had NEVER made this purchase.

Please have someone from your offices contact me via phone in order to resolve this issue. I intend to make a formal complaint and advise the Better Business Bureau of this incident and the lack of customer support from this company.

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Cons:
  • No direct phone number in which to contact the company

Preferred solution: Yes, a price reduction would be nice but I would like an investigation into how my information was taken from this website when I made my purchase.

User's recommendation: Be certain when purchasing online that the company is secure and your information in incepted.

Thomas N Ihb

Payment took but havent received product

You said payment was denied but my credit card company said it was approved.what is going on with this issue. Order I'd is US-638398****2063****. Please respond as as soon as possible
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Loss:
$59

Preferred solution: Apology