Thane Direct USA
Reviews and Complaints

I cant believe you cant talk to some one instead you just get recordings. How can you talk to someone about your account

You could have live operator so people could get their issues taken care of instead of giving him the phone number that no one never answers and from the other post that I have been reading this company is very aggravating to deal with until I get my money back I have nothing good to say about this company

Multiple sales pitches... It feels like a scam.

A direct call to customer service would be helpful!!! Cancel the order.

This steamer H2O is a scam. The machine is not powerful enough to clean as it claims.

I tried several different simple things as with their TV commercial and it did not clean a damn thing.

I recorded the attempts & I even turned the dial up for more pressure this machine is not strong enough to have the steam do what it claims to do . I keep trying to get customer service but site keep throwing me around and then they wanted a review, so here it is.DO NOT BUY IT!

Part of my order didnt come.

I under why your site is called the pissedconsumer.

I was very happy until I called. I have spent too much money with you for you not to answer your phone to handle the problem instead of trying to solve my problem

Bought a total flex by thane. Never received any exercise instructions.

Tried to download the exercise chart but no PDF. When I try to login I get a list of common questions and answers. But no info on exercises.

Unable to chat and the phone number gets you no where. Just more advertisements.

I purchased an H2O Dual Blast Steamer mop through Amazon on July 15, 2024. It worked great, and I was very happy with it.

I used it a few times with no issues, then it stopped working. No steam. I have followed all troubleshooting suggestions to no avail. I've tried to contact the Thane Co.

several ways. Amazon even provided me with a number. It was wrong, and all other numbers listed are also not in service! This is terrible business.

I would like help with this issue as I have paid over $200 for this item plus accessories. Please help me.

I order a doer on Facebook made a payment Nov 10 th of 124.38 and they took another payment of 124.38 out Nov 12 th I either want my 2 payments refunded and cancel my order or refund back one payment and ship my item

Want to return your product. Reason: My lady friend used my card.

In ordering me a surprise Christmas gift.when your H20X5 arrived. Good thing I asked her what it was.she informed me and looked it up on her phone. I informed her that I already have a steam mop and did not want the H20X5 and did not open the package. Therefore: Requesting one of your returned mailing slips.so l may return the H20x5 and have my funds placed back on my card.

Your product is still in its original packaging. I thank you for your attention Sincerely Joseph D.Castro Jr.

I had set up a payment plan and one large payment has already been paid. I have actively been in touch by Gmail, because I have not been able to speak to a person and I have been getting the runaround about how they have to give me a special RA# in order to return.

We'll I keep getting emails from them that they will be sending me by Gmail that # and details on how to get the order returned. They even tried to take another payment out of my account after all this!

I contacted customer service through chat. I asked to speak to someone.

I was able to talk to someone who offered little help.

Still do not know if the order placed properly because all i got was an "error" , no confirmation but the cost for the machine has been deducted from the card. I thought that ordering from the official website for Ab Doer was safe, obviously not and I cannot get an answer to my question and my funds are gone.

I placed and order for nearly 275.00 and get no receipt, no contact, no status of order. How am I suppose to know when the order is coming without communication

I purchased an app and I have no receipt and no access to the status of the order and when its coming

My name is Maria. I ordered an H20X5 steam machine, but there are additional charges that I know nothing about.

I want them removed, or I'll cancel my order. It's really a shame that this company has no phone number to reach them.

It's all automated. Horrible.

Talk to someone in person. Stop trying to sell items.

Just give my refund and make it easy to reach out to customer service. On a scale, it rates 0.