Thane Direct USA
Reviews and Complaints
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Return.. website not operational
Preferred solution: Full refund
User's recommendation: Bad website
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Verified Reviewer
Trying to cancel a part of my order
- Customer service is horrible
Preferred solution: Full refund
User's recommendation: DON'T BUY FROM THIS COMPANY
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Verified Reviewer
Resolved: Missing pieces
Company fixed the issue and I have been provided with apology. Had no issues just wanted what I thought was owed me but i misunderstood so they were nice enough to give me $25 credit. I accepted it
- Great product
- None yet
Preferred solution: My missing pieces
User's recommendation: I’m not complaining I’m just missing parts
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Verified Reviewer
Refund
- It took my money
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return/Refund
Preferred solution: Full refund
User's recommendation: Don’t buy on tv commercial and those are just gimmicks!!
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Verified Reviewer
Never received product
They don't respond back
- Thieves
Preferred solution: Full refund
User's recommendation: DONT BUY FROM THEM THIEVES
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Verified Reviewer
Received the wrong product
- Poor customer service
- No customer service
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cost by phone but commercial was different
Preferred solution: Price reduction
User's recommendation: Ask for tv commercials or not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want to return item x5 mop
Preferred solution: Full refund
User's recommendation: Don’t buy anything from thane or t v
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need return order number
Preferred solution: Full refund
Charlotte, North Carolina
I had fraud on a credit card The one I used to purchase my H2O steam cleaner I got an email from Thane saying they couldn't charge my credit card and I went into my account and tried to renew everythi
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need tank cap
- Seems like it will work great
- Missing part
Preferred solution: The part I need which is the tank cap
User's recommendation: Try it out
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Defective machine missing parts
- Lack of customer service
Preferred solution: Replacement for damaged mop glider. It came damaged right out of the box.
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Verified Reviewer |
Jefferson, North Carolina
Cancel one item on my Order
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was charged twice for the ab doer
- There is no customer service telephone numbers
- Are cheats
Preferred solution: Full refund
User's recommendation: DO NOT BUY THIS YOU'LL BE RIPPED OFF!!!!
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