Contact Thane Direct USA Customer Service
Thane Direct USA Phone Numbers and Emails
Toll-Free Number:
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(800) 762-4427
Customer Service:
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(330) 956-5310
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(800) 676-1604
Thane Direct USA Emails:
Thane Direct USA Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Thane Direct USA Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Thane Direct USA is (800) 762-4427. 56% of consumers used this number to address their issues and concerns. Meanwhile, 11% of users reported contacting a real person successfully by dialing the phone number (800) 676-1604.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 29 seconds.
Be prepared for the call as Thane Direct USA may ask you for the following information to identify you as a customer: email, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Thane Direct USA Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Thane Direct USA is (800) 762-4427. 56% of consumers used this number to address their issues and concerns. Meanwhile, 11% of users reported contacting a real person successfully by dialing the phone number (800) 676-1604.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 29 seconds.
Be prepared for the call as Thane Direct USA may ask you for the following information to identify you as a customer: email, first and last name or phone number.
People call Thane Direct USA mainly because of request for information, return/ replace, shipping and delivery.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Thane Direct USA is thaneusa-support@thanedirect.com. 65% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
How to Сontact Thane Direct USA Customer Service?
Most Popular Number:
| Total calls: 3 276 | Issues resolved: 42 | Last call: Mar 6, 2026 |
Contact Information
Thane Direct USA Website:
Thane Direct USA Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Friday: 9:00am - 6:00pm (EST)
Fax:
Thane Direct USA Customer Service Reviews
Very poor customer service. It has been 4 days since I tried to get information on returning the item. They have not sent it to me yet.
How Good is Thane Direct USA's Customer Service?
Summary of Thane Direct USA Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Thane Direct USA?
Shipping and Delivery Question:
- “Have not received my order”
- “Missing parts”
- “Never received merchandise ordered on 19”
Request for Information Question:
- “Question regarding order”
- “Status of recent order”
- “Help me figure out the equipment”
Return/ Replace Question:
- “Replacement parts”
- “Return”
- “I need replacements”
Payments and Charges Question:
- “Payment”
- “Billing issue”
- “Charges”
Product/ Service Question:
- “Order accidentally placed”
- “My steamer stopped working.”
- “My h2o x5 has stopped working !! Will not create steam. The lights come on red then green but nothing happens”
Activation/ Cancellation Question:
- “Cancellation”
- “Cancel order”
- “Cancel my ordee”
Cards Question:
- “I had to get a new bank card I have tried to let you know my new number but no answer it is on my portal I need to give it to you you keep running on my old card need to talk to somebody”
- “Change to different credit card”
- “To give a new credit card”
Refund Question:
- “My refund”
- “Want my refund”
- “Need a refund”
Account Question:
- “Reset password problem no link sent”
- “My Account”
- “Because I ordered the steam mop, and they took the money out of my account and now they're trying to say it was declined, but they still took the money out of my account”
Staff Question:
- “Customer service”
- “Costumer service”
- “Speak to customer service worker”
Website/ Application Question:
- “I got kicked off the website after I made my order no confirmation email nothing, but my money came out of my account”
- “Your web site , said free workout download”
- “Can you order extra mop glider pads somewhere on website?”
Other Question:
- “Lost exercise charts. Need new ones”
- “Orders”
- “Missing pueces”
Compare Thane Direct USA Customer Service To
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