Thane Direct USA Phone Numbers and Emails

Toll-Free Number:

  • (800) 762-4427
Send Message

Customer Service:

  • (330) 956-5310
  • (800) 676-1604

Thane Direct USA Emails:

Customer Service
Warranty Inquiries
DMCA Inquiries
Report Fraud
Counterfeit Advisory
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Is this your business?
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Contact Information

Thane Direct USA Website:

Thane Direct USA Help Center:

Corporate Office Address:

Thane USA, Inc.
4450 Belden Village St. NW, Ste 304
Canton, Ohio 44718-2592
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 9:00am - 6:00pm (EST)

More contact details



Thane Direct USA Customer Service Reviews

1.2 / 5
stars-rating stars-rating stars-rating stars-rating stars-rating

Never got a hold of anyone so I contacted PayPal in order to get a return authorization for an accessory I did not order. Still waiting for a return authorization. Below is a picture of what I received and a screen shot of what I actually ordered.

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Barbara H Rml
Trying to cancel a part of my order

Can't get ahold of customer service. They state you only have 1 hour to cancel something but they direct you to a medical company when you call them and they won't send an email.

So far the experience I have had with this company has been terrible. I don't know why they need to make it so difficult to contact them.

I wouldn't buy their product and I haven't even received mine yet. Terrible company

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Attempting to order several accessories for the mop. No person ever answered any phone number!
stars-rating stars-rating stars-rating stars-rating stars-rating

No customer service, no phone chat, no way to order the accessories
I feel scammed! How do they just disconnect all their phones?

Did they just fill orders and ran with the profit? The product works just fine, but when you need some refills on cleaning pads for the mop.

You are out of luck. Angry that this has not been shut down!

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Broken steam cleaners

I ordered the H20 heavy duty cleaner and paid the full price and paid it at time of order. They sent me the smaller one.

And I cannot contact anybody at all by phone and they keep asking me to email them, but They're email situation very complicated anyway to me.. And they will not respond to me whatsoever. I am very upset. They also give you a phone number to call ,but when you call it, it says that it's not available in my area.

I don't know what that means.

Something needs to be done about this. This is very upsetting.

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How Good is Thane Direct USA's Customer Service?

Davison Fbt
Davison Fbt
Feels Disappointed | Feb 26, 2024

Poor auto mated service. scam and fraudulent. Which further action will be taken if not settled

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Jamie R Qpc
Jamie R Qpc
Feels Neutral | Feb 21, 2024

I did finally receive a email from Thane, direct USA that my order was on its way !

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Miraya Ats
Miraya Ats
Feels Disappointed | Jan 28, 2024

no contact

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Arushi Uhw
Arushi Uhw
Feels Disappointed | Jan 27, 2024

Nothing good, but you knew that already

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Samir Uud
Samir Uud
Feels Satisfied | Jan 24, 2024

I still need the return label.

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E Franz C
E Franz C
Feels Disappointed | Jan 13, 2024

Frustrating and uneventful

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Summary of Thane Direct USA Customer Service Calls

00:18 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Thane Direct USA?

Shipping and Delivery Question:

  • “I could not get a tracking number on my purchase or get in touch with the company !”
  • “I have not received my order”
  • “Shipping Address”

Return/ Replace Question:

  • “Returning product”
  • “Return merchandise”
  • “Return product”

Request for Information Question:

  • “Question about my order”
  • “To see how many more payments i have”
  • “Confirming online order, didn't receive a confirmation email”

Payments and Charges Question:

  • “Make a payment”
  • “Billed thru PayPal, but no order confirmation”
  • “Billing error”

Product/ Service Question:

  • “Product issues”
  • “Broken itme shipped”
  • “May I buy a part (the clamp) from you for my bike nook clamp that broke?”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel”
  • “Cancellation of order 203-MAIN01-1P”

Cards Question:

  • “Update card”
  • “Someone is trying to use my credit card”
  • “You need a new credit card number for me could not get through your portal”

Refund Question:

  • “For a refund and a return label”
  • “Refunds”
  • “My refund”

Account Question:

  • “You took out twice on my acct”
  • “Problem creating account”
  • “Problems with account”

Staff Question:

  • “Speak to customer service worker”
  • “Customer service”
  • “Customer Service sucks”

Website/ Application Question:

  • “Can you order extra mop glider pads somewhere on website?”
  • “To change my pay source & could not change on website…”
  • “Can't process order online”

Other Question:

  • “Rma needed”
  • “Need instruction manual in English”
  • “After cleaning all parts won't produce steam”


Related Companies

Thane International, Thane UK, H2O steamFx, Thane Deutschland, Thane Direct IE


Thane Direct USA is an online store that specializes in distributing various health and beauty products. It has been operating for more than 10 years. It is based in the United States and operates worldwide. The company sells a wide range of products such as twist machines, streamers, motivational tracking packages, sets of frying pans, pet care products and others. Thane Direct USA provides a broad selection of fitness products: body mass analyzers, total flex machines, firming and toning body gels, extreme workout DVDs and many more. The company accepts VISA, Master Card, American Express and AMEX payments.

Thane Direct USA reviews and complaints

Thane Direct USA is ranked 829 out of 3695 in E-commerce category

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