Contact Thane Direct USA Customer Service
Thane Direct USA Phone Numbers and Emails
Toll-Free Number:
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(800) 762-4427
Customer Service:
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(330) 956-5310
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(800) 676-1604
Thane Direct USA Emails:
How to Сontact Thane Direct USA Customer Service?
Most Popular Number:
| Total calls: 3 079 | Issues resolved: 38 | Last call: Mar 26, 2025 |
Thane Direct USA Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Thane Direct USA Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Thane Direct USA is 8007624427. 55% of consumers used this number to address their issues and concerns. Meanwhile, 11% of users reported contacting a real person successfully by dialing the phone number 8006761604.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 19 seconds.
Be prepared for the call as Thane Direct USA may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Thane Direct USA Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Thane Direct USA is 8007624427. 55% of consumers used this number to address their issues and concerns. Meanwhile, 11% of users reported contacting a real person successfully by dialing the phone number 8006761604.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 19 seconds.
Be prepared for the call as Thane Direct USA may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Thane Direct USA mainly because of request for information, return/ replace, shipping and delivery.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Thane Direct USA is thaneusa-support@thanedirect.com. 64% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Thane Direct USA Website:
Thane Direct USA Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Friday: 9:00am - 6:00pm (EST)
Fax:
Thane Direct USA Customer Service Reviews
Tried to contact the company regarding the total flex exercise equipment. Never received any exercises to go along with it.
Call several times but never spoke to anyone.
Just got prerecorded messages and then they would go to trying to sell me a unit. Never got to speak to any person and cant download any of the exercises
I didn't receive my package. I was informed by UPS tracking that it was getting returned back to the sender.
The apartment Luxer Locker System customer service stated that my package did not get scanned to put into the secure lockers. As a result it was being returned. There was no Thane customer service available on the weekend. I thought I would get a replacement or credit by now.
My issue has not been resolved. I was ready to use my AB 360.
How Good is Thane Direct USA's Customer Service?
Summary of Thane Direct USA Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Thane Direct USA?
Shipping and Delivery Question:
- “Delivery”
- “Items delivery”
- “I order the x-5 mop and did not receive the duster and window steamer that was supposed to be included. It was suppose to be 12 pieces instead on 10 pieces”
Request for Information Question:
- “To talk to a representative”
- “Checking on balance”
- “Know the status of my recent order”
Return/ Replace Question:
- “Return merchandise”
- “Return”
- “Returning product”
Payments and Charges Question:
- “Credit card declined”
- “Payment problems”
- “They charged me to much on my order”
Product/ Service Question:
- “I want to order a manual for the X5 mile”
- “Will not purchase your product until I speak with a representative”
- “Can't access ur site for returning an item”
Activation/ Cancellation Question:
- “Cancel order”
- “I canceled my order but you are still holding the funds on my card”
- “Cancel”
Cards Question:
- “Change to different credit card”
- “To give a new credit card”
- “I can't place my order used 2 different cards and rejected both!”
Refund Question:
- “I was supposed to get a partial refund and I am still being charged on my debit card”
- “Need a refund”
- “I want a refund of my money”
Account Question:
- “Reset password problem no link sent”
- “My Account”
- “Because I ordered the steam mop, and they took the money out of my account and now they're trying to say it was declined, but they still took the money out of my account”
Staff Question:
- “Costumer service”
- “Customer service”
- “Speak to customer service worker”
Website/ Application Question:
- “I got kicked off the website after I made my order no confirmation email nothing, but my money came out of my account”
- “Your web site , said free workout download”
- “Can you order extra mop glider pads somewhere on website?”
Other Question:
- “Talk to a live person”
- “I worte bymistake some diffrent address”
- “Need new tension cords”
Compare Thane Direct USA Customer Service To
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