Thane Direct USA Phone Numbers and Emails

Toll-Free Number:

  • (800) 762-4427
Send Message

Customer Service:

  • (800) 676-1604
    Toll Free
  • (330) 956-5310

Thane Direct USA Emails:

Customer Service
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Contact Information

Thane Direct USA Website:

Thane Direct USA Help Center:

Corporate Office Address:

Thane USA, Inc., d.b.a. Thane Direct USA
4450 Belden Village St. NW, Ste 304
Canton, Ohio 44718-2592
United States

Other Info (opening hours):

Customer Service Hours (EST):

Monday - Friday: 9:00am - 6:00pm

More contact details


+1(330) 956-5310

Thane Direct USA Customer Service Reviews

1.2 / 5
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Never got a hold of anyone so I contacted PayPal in order to get a return authorization for an accessory I did not order. Still waiting for a return authorization. Below is a picture of what I received and a screen shot of what I actually ordered.

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Barbara H Rml
Trying to cancel a part of my order

Can't get ahold of customer service. They state you only have 1 hour to cancel something but they direct you to a medical company when you call them and they won't send an email.

So far the experience I have had with this company has been terrible. I don't know why they need to make it so difficult to contact them.

I wouldn't buy their product and I haven't even received mine yet. Terrible company

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Attempting to order several accessories for the mop. No person ever answered any phone number!
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No customer service, no phone chat, no way to order the accessories
I feel scammed! How do they just disconnect all their phones?

Did they just fill orders and ran with the profit? The product works just fine, but when you need some refills on cleaning pads for the mop.

You are out of luck. Angry that this has not been shut down!

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Broken steam cleaners

I ordered the H20 heavy duty cleaner and paid the full price and paid it at time of order. They sent me the smaller one.

And I cannot contact anybody at all by phone and they keep asking me to email them, but They're email situation very complicated anyway to me.. And they will not respond to me whatsoever. I am very upset. They also give you a phone number to call ,but when you call it, it says that it's not available in my area.

I don't know what that means.

Something needs to be done about this. This is very upsetting.

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How Good is Thane Direct USA's Customer Service?

Lynell Yja
Lynell Yja
Feels Disappointed | Dec 03, 2023

We placed an order with Thane. The next day someone called stating there was a problem with the card. We told them to cancel that order. I went online and ordered this one. Both have been delivered. We need to send one back but have not heard from the company. I would like to speak to someone but I guess there is no way to do that so my credit card company may have to handle this matter. 402-699-****

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Dorothy B Oxz
Dorothy B Oxz
Feels Disappointed | Nov 15, 2023


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phillip m Rlz
phillip m Rlz
Feels Disappointed | Nov 06, 2023

Still trying to resolve my order

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Ivory Aod
Ivory Aod
Feels Disappointed | Oct 14, 2023

Perhaps I called to early. Unable to talk with anyone !

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Samtiago C
Samtiago C
Feels Disappointed | Oct 14, 2023

customer service is very bad they never tale call of you just give the around and when call # they redirect it to another business

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Samtiago C
Samtiago C
Feels Disappointed | Oct 13, 2023

Not good at all

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Summary of Thane Direct USA Customer Service Calls

00:19 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From


Related Companies

Thane International, Thane UK, H2O steamFx, MejorCompra TV, Thane Middle East


Thane Direct USA is an online store that specializes in distributing various health and beauty products. It has been operating for more than 10 years. It is based in the United States and operates worldwide. The company sells a wide range of products such as twist machines, streamers, motivational tracking packages, sets of frying pans, pet care products and others. Thane Direct USA provides a broad selection of fitness products: body mass analyzers, total flex machines, firming and toning body gels, extreme workout DVDs and many more. The company accepts VISA, Master Card, American Express and AMEX payments.

Thane Direct USA reviews and complaints

Thane Direct USA is ranked 860 out of 3699 in E-commerce category

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