Ordered.. waited.. email.. waited.. called to find out my steam mop is on back order( one piece) not the whole thing, asked if I could have what they got and they can send the other piece when they get it, she said that she will send an email upstairs for a decision...Read more
I ordered the abdoer360 instead of contacted me on payments they sent me to collections. I was expecting a payment form nothing according to them was supposed to make payments with no communication I will never do business with this company again. Not to mention after...Read more
The same thing happend to me! Ordered The Perfect Dog on Dec 18, 2017. January 18th received an email saying item had shipped by FedEx and included a tracking #. Tracked it & found it was "Pending" still sitting in Reno, NV. It is now Febuaury 6th, 2018 & I have...Read more
Thane Direct Usa - OMG Dont order anything From This Place!!!!
I ordered the Command Collar for my dog over a month ago. They apparently printed the shipping label but it never shipped per FedEx. Now they say they have to open a case with FedEx to investigate and there is nothing to investigate because the item hasn't shipped yet. Thane customer service is ridiculous. These guys are absolutely horrible.
I have had my machine for over 30 days and I know my guarantee is over, I split my payments up,so I paid for the first 30 days , and I haven't used it only once, and I want to return it the person I talked to said they can't except it. They don't except returns. I said...Read more
Ordered the AB-DOER 360 first of all. When speaking to the representative on the phone after watching the infomercial on the television. I was really happy to be ordering the product, wasn't for me but for someone else. They offer a 30 day money back GUARANTEE!!, yeah...Read more
Thane Direct Usa - Very displease with service.
Called no answer said technical difficulty. Some one needs to contact me number 2027026551.ASAP.
I ordered The Perfect Dog Training System at the beginning of March. My credit card was quickly processed, yet I've received NOTHING. When I emailed the response was bizarre. They indicated a tracking number yet also indicated it was being sent via FedEx by the USPS....Read more
Thane Direct Usa Customer Care Review
I was sent the Perfecr Dog system that I ordered, however I was sent and charged for the same system twice. My money wasn't refunded and customer service was absolutely horrible. They told me I could get store credit..on what? Another system?!
I ordered a steamer hoover from Thane and paid 15.00 for a months trial. The total price was 120.00 and after i used the appliance the capsule collecting the dust was stuck and i could not use the steamer. I phoned the company and was told that i was over the trial...Read more
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