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I ordered a H2o steam product it wasn't working properly it only blew out air and a LITTLE steam at times. I shipped the product back informed them that the product was defected and shipped it back in a timely manner. I told them that I no longer wanted the product....
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I didn't like
  • Customer service and defective item shipping refund
  • Unresponsive email address
#1416080
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Complete and absolute con artist. This scam factory charged my card twice. They did not have authorization to do so. I cancelled my order because because of their con artist practices and they attempt to pull the old “your merchandise already shipped” rouse. Once I...
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1.0
#1387684
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Thane Direct Usa - Thane products are dangerous at best

Thane Q grill burst into flames and burned around the imbeded propane bottle. Contacted support and was quickly told they no longer sell the product. How fast do they stop selling products tells you all you need to know about their products.
1.0
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#1328623
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Ordered.. waited.. email.. waited.. called to find out my steam mop is on back order( one piece) not the whole thing, asked if I could have what they got and they can send the other piece when they get it, she said that she will send an email upstairs for a decision...
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1.0
#1291098
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Thane Direct Usa Nightmare

I ordered the abdoer360 instead of contacted me on payments they sent me to collections. I was expecting a payment form nothing according to them was supposed to make payments with no communication I will never do business with this company again. Not to mention after I paid I asked fot final receipt person on phone said no there isn't one. I don't do business with companies that have no clue what they're doing then try to ruin your credit.
#1283603
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The same thing happend to me! Ordered The Perfect Dog on Dec 18, 2017. January 18th received an email saying item had shipped by FedEx and included a tracking #. Tracked it & found it was "Pending" still sitting in Reno, NV. It is now Febuaury 6th, 2018 & I have...
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1.0
#1183890
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Thane Direct Usa - OMG Dont order anything From This Place!!!!

I ordered the Command Collar for my dog over a month ago. They apparently printed the shipping label but it never shipped per FedEx. Now they say they have to open a case with FedEx to investigate and there is nothing to investigate because the item hasn't shipped yet. Thane customer service is ridiculous. These guys are absolutely horrible.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website
#1105173
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I have had my machine for over 30 days and I know my guarantee is over, I split my payments up,so I paid for the first 30 days , and I haven't used it only once, and I want to return it the person I talked to said they can't except it. They don't except returns. I said...
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Anonymous
Unsatisfied customer

Yes I have had my machine over 30 days talk to a representative and they said they wouldn't take it back but I have been trying for over a month to give it to them they still ...

1.0
#1062610
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Ordered the AB-DOER 360 first of all. When speaking to the representative on the phone after watching the infomercial on the television. I was really happy to be ordering the product, wasn't for me but for someone else. They offer a 30 day money back GUARANTEE!!, yeah...
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2.0
#1058326
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Contact Thane Direct Usa

Mailing Address:
Thane USA, Inc
4450 Belden Village St NW Ste 304
Canton, Ohio 44718-2592
United States
Phone:
(800) 762-4427
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Thane Direct Usa - Very displease with service.

Called no answer said technical difficulty. Some one needs to contact me number 2027026551.ASAP.
#1053892
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