Jamie R Qpc

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Verified Reviewer

I could not get a tracking number on my purchase or get in touch with the company !

I received the email from Thane and they claim it will be delivered today so Im just waiting for it to show up. I will let you know as soon as I do. Thanks for checking on this for me.
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Pros:
  • Should send a tracking number for customer to check on order

Preferred solution: Deliver product or service ordered

Alice M Pvj

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Verified Reviewer
| map-marker Detroit, Michigan

No answer at customer service, and I would like to return a merchandise

Thane Direct USA - No answer at customer service, and I would like to return a merchandise
The merchandise I ordered is not durable enough for what I need it for I ordered this vacuum cleaner to clean my hardwood floors when I received the package I realized that it wasnt what I need it. I need to make a return. I have been contacting this company for quite some time and I cannot get an answer from customer service.
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User's recommendation: Make you know the return policy and about the cup that you’re ordering from

Gail D Ckh

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Verified Reviewer
| map-marker The Bronx, New York

I just got disconnected trying to return my X5 mop

Thane Direct USA - I just got disconnected trying to return my X5 mop
When I ordered the mopX5 mop, they sent me a mop for $140- dollars, and one for $200- dollars, so I need to send back the $200- dollar mop
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User's recommendation: Check order before paying for it

Anonymous

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Verified Buyer
| map-marker Salt Lake City, Utah

Broken steam cleaners

Thane Direct USA - Broken steam cleaners
Thane Direct USA - Broken steam cleaners - Image 2
Thane Direct USA - Broken steam cleaners - Image 3
I ordered the H20 heavy duty cleaner and paid the full price and paid it at time of order. They sent me the smaller one. And I cannot contact anybody at all by phone and they keep asking me to email them, but They're email situation very complicated anyway to me.. And they will not respond to me whatsoever. I am very upset. They also give you a phone number to call ,but when you call it, it says that it's not available in my area. I don't know what that means. Something needs to be done about this. This is very upsetting.
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User's recommendation: Don't deal with Thane u s a

Jeannette L Zxm

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Verified Buyer

Unable to contact company. Bad phone numbers

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Thane Direct USA - Unable to contact company. Bad phone numbers
Thane Direct USA - Unable to contact company. Bad phone numbers - Image 2
A purchase I made and did not get what I ordered or proof of extended warranty. Have called several phone numbers and used customercare@***.ca with no reply. I have contacted PayPal and the BBB. I am definitely very disappointed in this company. All I want is to talk to someone to get proof of warranty and how to use it if necessary and get the item I am missing or wanted under the original purchase.
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Cons:
  • Lot

Preferred solution: Item that I am missing and proof of extended warranty

User's recommendation: Do not purchase from this company

Doug N Oct

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Verified Buyer
|

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Verified Reviewer

Poor quality product & NO customer service

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Thane Direct USA - Poor quality product & NO customer service
I purchased the Nook Turbo from Amazon, that was great. The plastic connector to the seat post broke the first time I used the stand. Thane uses an online support system that you have to register on, no problem unless you purchased from Amazon, then they have no record of you and you can't register. After that, good luck trying to reach them. There is no phone number and after more than a dozen email requests I finally got an answer. They would replace the part but I had to pay S&H. No problem, however they never provided a way to pay. This company is one of the worst at customer service and I found the product to be very poorly made. Never buying from them again.
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Cons:
  • No customer service

User's recommendation: Not at all

Joanne C Uwn

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Verified Buyer

These people don’t answer their phones.

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Thane Direct USA - These people don’t answer their phones.
Thane Direct USA - These people don’t answer their phones. - Image 2
Want to return my steam mop. Cant get in touch with them. My bank is canceling my charge on this product. Very frustrating
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Cons:
  • Hard to speak to a customer service member

Preferred solution: Full refund

User's recommendation: Don’t buy anything from Thane

Carol S Sff

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Verified Buyer
|

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Verified Reviewer

Mop not working

Thane Direct USA - Mop not working
Thane Direct USA - Mop not working - Image 2
Mop and stick keeps detaching from the base. Mop was purchased directly from thane USA. Love the product,
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Loss:
$222

Preferred solution: Replacement

User's recommendation: None yet

Alice M Pvj

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Verified Reviewer
| map-marker Detroit, Michigan

Not what I need

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This item is not what I need to clean my floors. I did not contact customer service and no one answered. Have been trying to reach this company for at least five or six days I need a return slip or more information about where to send this package back. Can someone please answer this text message I am pissed. I need this to be done as soon as possible. Is
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User's recommendation: It is to hard to return items that you cannot use, and I have really not received any power

Anonymous

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Verified Buyer
| map-marker Hot Springs, Arkansas

Missing items

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Thane Direct USA - Missing items
Missing accessory bag and handheld strap. These items should be provided to me free of charge. Please and thank you.
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Cheri S Zhf

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Verified Reviewer
| map-marker Dubuque, Iowa

You build me and said you didn't I don't want your product anymore put money in my account $86

You charged my account and said you didnt, and I dont want your product now I am going to heave you shut down if I can Taking peoples money is wrong especially seniors which I am. Why do you do this to people when it looked like a good product. To scam people is really a bad thing and I am sure you know that. I hope you think about it and think some of the people you are scamming could be your mother or your father or your siblings people like that you would like it if you were scammed, someday theyll catch up with you and then thatll be it and then youll look back and say why did I do that for the money I know but theres other ways to get money like working Im 75 years old and that $86 you took from me Means I dont eat for a week so I hope youre happy that I wont eat for a week but I have water to drink
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User's recommendation: Don’t buy from them they’re a scam

Nashley Xwd

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Verified Buyer
|

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Verified Reviewer
| map-marker Spring Creek, Nevada

Missing part round attachment in super clean kit

Thane Direct USA - Missing part round attachment in super clean kit
Missing attachment round small for cleaning surface. I ordered the super clean kit. Please send item.
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Wilida M

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Verified Reviewer

I have been calling this number and always busy, is there another customer service number?

Somehow I misplaced the cap, are you able to replace it. When cleaning up, somehow I lost the cap Client # 596599
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Cons:
  • I have been trying to make contact for days

Preferred solution: Replacement of parts

E-commerce Talks

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David Afremov

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Arthur M Lul

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Verified Reviewer

H20 mop

Customer service SUCKS Customer service sucks Customer service sucks Customer service sucks Customer service SUCKS
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Loss:
$100
Cons:
  • Customer service is horrible

Preferred solution: Full refund

User's recommendation: Do not buy can't get a hold of anyone no one answers phone this is a third part possibly fraud

Philip H Efw

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Verified Buyer
|

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Verified Reviewer

Need to return h20 mop

Thane Direct USA - Need to return h20 mop
There was 2 mops ordered by mistake only need 1 if them, I need an return label to send 1 back to you .
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Loss:
$150
Cons:
  • All a con

Preferred solution: Full refund

Karen M Nmw

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Verified Reviewer
| map-marker Indianapolis, Indiana

Payment Plan

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Updated by user Sep 20, 2023

I have not heard anything in response from the company.

Original review Aug 21, 2023
I have attempted with multiple different cards to pay the balance of my order, but every time it declines the payment. We have contacted the bank to verify that the cards are working properly, but the payments still will not go through on your end. I have unsuccessfully attempted to call your customer service line, but it will not allow me to speak to anyone. This was paid in full, but I am still getting emails that I owe money because the payment was "declined" for no reason. This is not acceptable and there is no way for me to pay off the balance, as your website is not functional.
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