Thane Direct USA
Thane Direct USA Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thane Direct USA has 1.6 star rating based on 740 customer reviews. Consumers are mostly dissatisfied.
2% of users would likely recommend Thane Direct USA to a friend or colleague.
- Rating Distribution
Pros: Please have someone call me this is ridiculous, Please have someone call me this is ridicuous, Cant reach company.
Cons: No customer service, Not able to get in contact with them, Can notget customer service to get a refund.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thane Direct USA has 1.6 star rating based on 740 customer reviews. Consumers are mostly dissatisfied.
2% of users would likely recommend Thane Direct USA to a friend or colleague.
- Rating Distribution
Pros: Please have someone call me this is ridiculous, Please have someone call me this is ridicuous, Cant reach company.
Cons: No customer service, Not able to get in contact with them, Can notget customer service to get a refund.50% of users think that Thane Direct USA should improve its Customer Service.
46% of users say that they won't use Thane Direct USA in the future for similar services or products.Recent recommendations regarding this business are as follows: "0", "You should have personnel so that issues can be handled more easily.", "I would not suggest buying any of their products", "Avoid this company", "If it's not resolved I will not recommend the customer service, their phone numbers are not in service.".
Most users ask Thane Direct USA for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burkburnett, Texas
The mop stopped working after 2 weeks so either replace it or give me a refund
Refund or replacement {{
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty service
While using my orbitrek the right side bolt snapped causing me to injure my calfe while falling to the side
Preferred solution: Parts to replace the broken pedal
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing parts - No Customer Service
I ordered two Bike Nooks and the first one assembled quickly; I was impressed with the product. When assembling the second Bike Nook, I noticed that the hardware bag was missing.
The rack cannot be assembled without the missing parts. I immediately contacted Thane. It has been more than two weeks; the product is still not shipped; I cannot reach anyone at Thane's customer service; there is no phone number to talk to a real person. I will not purchase any Thane products in the future and am preparing to return my current order and dispute the charges with my credit card company.
Thane, your customer service (if it exists) is disappointing. (This is what can be published - have much harsher wording in my head)
- Product looked good
- Non-existent
- No phone number
- Customer service is horrible
Preferred solution: Deliver product or service ordered
User's recommendation: Do not purchase Thane products- If there is any issue, you're screwed.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReported several times that my account is still being charged for something that I have not purchased!
I purchased one of the mops from your company. I was not satisfied and I was told I would get a partial refund if I kept it.
I accepted the partial refund but then, on February 28th, 2025, my debit card was charged $53! I have reported this issue several times, but I have not received any assistance with this situation.
I would like a full refund of the money that has been erroneously taken out of my account as soon as possible. Sincerely, a very unsatisfied customer.
- Charge you for subscriptions you are not on
- Take money out of your account
- Do not keep their word
Preferred solution: Full refund
User's recommendation: I would not suggest buying any of their products
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Verified Reviewer |
Burkburnett, Texas
No customer service
Less than two weeks the machine doesn't even work why should I keep explaining to you about what happened either replace it or refund my money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dayton, Ohio
Maryann
Tried to contact the company regarding the total flex exercise equipment. Never received any exercises to go along with it.
Call several times but never spoke to anyone.
Just got prerecorded messages and then they would go to trying to sell me a unit. Never got to speak to any person and cant download any of the exercises
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Package open just cloth inside
Package open items missing only mop heads in bag need replacement or refund please have someone contact me asap
User's recommendation: Do not order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYmartinez7015@***.com
I received the order today, 2/5/25; however, the package was opened and had missing parts. The box with the H2O Essentials-Descaler was empty.
I am requesting that you replace this item as soon as possible or issue me a refund. All of the phone numbers listed on your company are either not in service or not taking any phone calls.
I am very disappointed that I am not able to speak to a live agent. Please address this as soon as possible.
Preferred solution: Full refund
User's recommendation: If it's not resolved I will not recommend the customer service, their phone numbers are not in service.
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Verified Reviewer |
Wellington, Florida
Resolved: O help
Company fixed the issue and I have been provided with apology. They discontinued the Orbitrex MX and could not provide mr with a remote control replacement.
They did not respond to my phone call or email. Very disappointed with their customer service. I wanted to buy a remote and manual
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Verified ReviewerItems delivery
The phone disconected
No body pick the phone for me by
line I'm hope someone to help me soon as possible
Preferred solution: The item
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Verified Reviewer |
Brooklyn, New York
I worte bymistake some diffrent address
I'm hope the all items I buying from you will coming to me
My Address is
958-42nd. ST
Apt. 2d
Brooklyn
Ny
11219
Thank You
Sara Tambur
Topeka, Kansas
Items
I didn't receive my package. I was informed by UPS tracking that it was getting returned back to the sender.
The apartment Luxer Locker System customer service stated that my package did not get scanned to put into the secure lockers. As a result it was being returned. There was no Thane customer service available on the weekend. I thought I would get a replacement or credit by now.
My issue has not been resolved. I was ready to use my AB 360.
Pittsford, New York
917566****
I purchased steamer last Monday did not see the confirmation then I purchased one on last Wednesday 12th I received the one purchased on 3/10 and wanted to cancel the later. I tried registering but to no avail. Could not get on the account website sucks need to cancel order and get my credit.
Thanks
User's recommendation: You should have personnel so that issues can be handled more easily.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Overcharged
Company fixed the issue and I have been provided with apology. I resolved it myself.I figured out that the H20 mop cost 170.00 ‘s that’s why I was charged 97.00 and 74.00.
I was double charged and I want to know why I was charged $96.50 in December and $71.65 in January. The mop doesn't cost that much.
Preferred solution: Price reduction
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Verified Reviewer |
Cherry Hill, New Jersey
Cancel
Not good. Problem wasn't solved.
I was sent to just ask.
They charged me 46.00 and really couldnt help me and said they only do technical problems. The chat person said she could not solve my problem and gave me a link to go to and it was justask
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Verified Reviewer |
Wellington, Florida
Replacements
Due to the remote control being discontinued, I can no longer use the Orbitrex.MX machine.
I have an Orbitrex MX. I lost the remote and user manual.
I would like to buy replacements. Please let me know how to do this,
Thank you
Harris Meyers
561-514-****
About
, , , Thane Deutschland, Thane Direct IE
Thane Direct USA is an online store that specializes in distributing various health and beauty products. It has been operating for more than 10 years. It is based in the United States and operates worldwide. The company sells a wide range of products such as twist machines, streamers, motivational tracking packages, sets of frying pans, pet care products and others. Thane Direct USA provides a broad selection of fitness products: body mass analyzers, total flex machines, firming and toning body gels, extreme workout DVDs and many more. The company accepts VISA, Master Card, American Express and AMEX payments.
Thane Direct USA is ranked 878 out of 4794 in E-commerce category
USA
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