Russel L Tqn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To correct mistake in delivery address

I mistakenly entered one digit of my address incorrectly. I'm trying to contact them to make the change before it's too late!
View full review
Cons:
  • Automated system is too damn complicated

Preferred solution: I just want to inform Thane of my mistake so it's not delivered to the same address!

JACK D Gwt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To get return information

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Thane Direct USA - To get return information
Thane Direct USA - To get return information - Image 2
Awaiting my RA# for over a month. Please send it so I can return my product to you. A pissed off consumer!!!
View full review
Loss:
$217
Cons:
  • Too many to list

Preferred solution: Full refund

User's recommendation: Do Not Buy from this Bogus Company!

YOLANDA P Kkf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation of order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Thane Direct USA - Cancellation of order
Thane Direct USA - Cancellation of order - Image 2
Thane Direct USA - Cancellation of order - Image 3
Thane Direct USA - Cancellation of order - Image 4
I placed my order just last night and this morning I checked my account and noticed they charge me 2 times when I only made 1 purchase now I find out there's no way to contact them directly, smh. I want to cancel this order immediately. They didn't even allow my subscription said it must wait for approval so that tells me whenever they shipped the order then that's when my registration will get approved and I cannot cancel because they'll try to charge restocking fees, and cancelation fees etc, what a scam they're.
View full review
Loss:
$56341

Preferred solution: Full refund

User's recommendation: Check website about what other customers are saying before you buy

JACK D Gwt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Get my return authorization number

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Thane Direct USA - Get my return authorization number
Company is terrible in giving a return authorization number!! Has been 10 days since my request. 3 follow up emails with no reply from Thane!!
View full review
Cons:
  • Very poor customer service

Preferred solution: Full refund

User's recommendation: Do not purchase their products.

Tracy H Afs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Returning problem

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Thane Direct USA - Returning problem
Original review Apr 20, 2024
The Phone number was a scam. They just wanted give you a free medical alert Necklace. I have tried to return the HD mop dual blast. It was missing a part. I haven't heard back from the company, and that was two weeks ago.
View full review
Loss:
$208
Pros:
  • Dont want it
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Don't buy this product. There is no customer service

Crystal T Hzd

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized charges to my card! Order#: IGNITE-50031****

Thane Direct USA - Unauthorized charges to my card! Order#: IGNITE-50031****

I just wrote all of this out, and then it did not send, I put in an order for the steamer mop at three payments of $39.95 which I was paying all at once, but I got the invoice stating that I'm paying $59.95 (×3) plus $15.95, I need to speak to somebody so that we can rectify this situation. I am a single mother, I don't have money to just be throwing around, and I will do whatever I have to get my point across.

If you are a reputable company you should have a number for customer service, and it's impossible to find a phone number to get in touch with anyone. If somebody can please get in touch with me at 347-593-**** it would be greatly appreciated.

Thank you in advance. Sincerely, Crystal Tetro

ORDER#:IGNITE-50031****

View full review
Loss:
$75
Cons:
  • Cannot get in touch with anyone
  • Very unprofessional
  • Bad 1st impression

Preferred solution: I would like the charges on my order to be fixed, to $39.95 (x3) not $59.95 (x3) it's a 12 piece set for 3 payments of $39.95 (x3) plus the $15.95.

User's recommendation: Until I receive some type of customer service help and the item I ordered, I cannot say anything besides the fact that a reputable company would have a phone number for customer service and the fact that I have to run around looking here there and everywhere to get through to you guys and still cannot is not a very professional business-like way of going about things, so until I receive the item and the help with the overpricing that's when I can leave a reputable answer.

Denasia Gfo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chesapeake, Virginia

Return item

Thane Direct USA - Return item
Original review Mar 25, 2024
Item was sent to me went to UPSreturned item by not accepting item was never opened..I refused shipment tracking number on the box was sent to you..via email I was told this was expired.. This has been going on long enough..I want my money back..
View full review
YOLANDA P Kkf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation of order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They emailed me only once to say that customer service would contact me within 1-2 days; it doesn't make sense.
View full review
Loss:
$30437

Preferred solution: Full refund

Resolved
Effie B Jch

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: H20x5 steam cleaner

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Apr 17, 2024

Company fixed the issue and I have been provided with apology. Well the only thing I got solved is that they sent me the product but it still was false advertisement on television of how the payment plan works because there isn’t a payment plan they just snatch the whole payment out without your permission Thank You

Original review Mar 18, 2024
I seen advertisements on tv for steam cleaner 4 payments of $43 & you would make 1 payments I called the number that was was advertised & spoke to a computer voice lady she took my information then charged me $154.03 took it straight out of my account didnt give me a confirmation number or tracking number just ended the call I started calling every customer service number are the wrong number I have emailed thane no answer I couldnt create an account I dont know if Im getting a steamer cleaner coming to my address at 1407 south Oxford Street Indianapolis Indiana 46203 I would like to hear from someone to resolve this matter Thank you
View full review
Loss:
$154

Preferred solution: Deliver product or service ordered

Jennifer S Szz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I ordered the standard an diet 360 they charged me for the PRO

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They charged for a product that I didnt want. I ordered the Ab Doer 360 ( standard ) the advertised one on TV. Customer Service was ABSOLUTELY TERRIBLE
View full review
Loss:
$106

Preferred solution: Delivery of what I ordered! I contacted my credit card company‼️

User's recommendation: I won’t‼

Ed S Wch

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Wayne, Indiana

Brand new but won't work

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
brand new dvd's came with my ab doer 360 and they do not work my name is Ed Snyder 626 Thomas St. Elkhart In 46516 my phone is 574-370-**** I ordered the unit on 4-1-24 and received it about a week later. ED
View full review

User's recommendation: customer service sucks big time

Sandra D Uqi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trying to change payment method

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I can't get into my portal. I tried sending an email to the company nothing happens. Also there's no telephone number to reach the company. Now I'm going to go into bad credit because of you guys I've been trying to make my last payment with a new credit card but nobody's responding and I can't get into my portal cuz I'm having a problem with it
View full review
Pros:
  • Product is nice
Cons:
  • No telephone number no email address to write to

Preferred solution: Trying to make my last payment with a new credit card

Sandra D Uqi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hoboken, New Jersey

See below

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The reason for my bad review is because there is no telephone number that we could find to contact you. Also all the emails you send we cannot reply to. The portal stinks could never get in. Try to send message, try to call you, but no success all I wanted to do was change my credit card to pay my last payment and all I get is automatic message that is not a reply email. I want to change my credit card number to pay my last payment. Please have someone contact me maybe this is the only way I could get through to you guys
View full review

User's recommendation: Product is good but customer service and communication is bad

E-commerce Talks

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

Anonymous
map-marker Cantonment, Florida

. I purchased this for my wife for Mother's Day. Highly dissappointed.Missing parts in order Instructional DVD's, Tracking Calendar and Instructional Eating Guides

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Order Number: US-638504****9791**** AB Doer Elite with a 2 year Warranty. I purchased this for my wife's Mother's Day present.

Highly dissappointed. Missing the following parts; Instructional DVD's, Tracking Calendar and Instructional Eating Guides.

I can understand being delivered a day late.

I tried to open the websites to Create Account and tracking account many times and they would not open.

It was delivered today to my unhappy wife. When she opened the box she knew someone did not pack it very well and at least a cox was missing from the empty space in the box.

No customer service phone number to call. Check all items in the box and take a photo.

View full review

User's recommendation: Open box take a photo in case something is missing and check all items in your box.

Mona S Djj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to change my order

I couldn't talk to anyone. I kept being connected to special offers which I don't want. I want to change my order, please tell me how to proceed immediately! I'm very unhappy and am about to call my bank and cancel the entire order if I cannot get some satisfaction. Your phone numbers get me nowhere and I can't get help through the portal.
View full review

Preferred solution: I don’t want the Body Buzz Muscle Massager! I ordered it by mistake. Please take it off my irder

allene B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Yea u took $48 out of my account and now I can’t get the product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Because I ordered the steam mop, and they took the money out of my account and now they're trying to say it was declined, but they still took the money out of my account
View full review
Loss:
$48

Preferred solution: Deliver product or service ordered

Brands Related to Thane Direct USA

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article