Anonymous
map-marker East Helena, Montana

Thane USA won’t contact me

To let them know they have my correct credit card on file and they are saying it declined. Its in good standing. This co is horrible and I threw the steam mop away. It was a cheap piece ofi garbage
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Denasia Gfo

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Verified Reviewer
| map-marker Chesapeake, Virginia

Return item

Thane Direct USA - Return item
Original review Mar 25, 2024
Item was sent to me went to UPSreturned item by not accepting item was never opened..I refused shipment tracking number on the box was sent to you..via email I was told this was expired.. This has been going on long enough..I want my money back..
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allene B

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Verified Reviewer

Yea u took $48 out of my account and now I can’t get the product

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Because I ordered the steam mop, and they took the money out of my account and now they're trying to say it was declined, but they still took the money out of my account
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Loss:
$48

Preferred solution: Deliver product or service ordered

dawn z Jna

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Verified Reviewer

I want a refund

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Updated by user Mar 27, 2024

All 3 phone numbers on Thane website are false. Have no way to contact company.

Original review Mar 27, 2024
I received a steam mop that looks like it has been returned. The inside box was torn open and re-sealed with scotch tape. Some of the parts are missing. I want to return the entire steam mop and get a refund, but I do not have my order number. None of the customer service phone numbers on Thane website are good numbers.
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Loss:
$189
Cons:
  • Bad customer service
  • Bad product

Preferred solution: Full refund

User's recommendation: Do not buy anything from this company!!!!!!!

1 comment
Guest

You paid $189 for a ...mop ?

Pamela K Vry

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Verified Reviewer

The bottom of my x50 x5 keeps falling off

Thane Direct USA - The bottom of my x50 x5 keeps falling off
My H20 mop X5 keeps falling apart. Would like to get it replace or fixed!!! There is a picture below where it keeps falling apart. Thank You
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Preferred solution: Would like it replaced or fixed.

Nadlin C

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Verified Reviewer

Not working

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Thane Direct USA - Not working
My steam mop stop working its been a while I am trying to contact customer service and I cant get through
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Pros:
  • I like their products

Preferred solution: Replacement

Effie B Jch

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Verified Reviewer

H20x5 steam cleaner

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I seen advertisements on tv for steam cleaner 4 payments of $43 & you would make 1 payments I called the number that was was advertised & spoke to a computer voice lady she took my information then charged me $154.03 took it straight out of my account didnt give me a confirmation number or tracking number just ended the call I started calling every customer service number are the wrong number I have emailed thane no answer I couldnt create an account I dont know if Im getting a steamer cleaner coming to my address at 1407 south Oxford Street Indianapolis Indiana 46203 I would like to hear from someone to resolve this matter Thank you

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Loss:
$154

Preferred solution: Deliver product or service ordered

Toyia Vut

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Verified Reviewer

Over charged

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I ordered a steam vac and was supposed to be 4 payments of $39.00 They changed My account 339.00. Took all my dam money out of my bank account and I can't pay my bills.
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Loss:
$339

Preferred solution: Full refund

User's recommendation: Don't mislead your customers

Meghan U

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Verified Reviewer

Credit card failed

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I'm surprised they asked fir my review given the fact that every phone number they give is "unassigned" or otherwise not answered.
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Ellen K Haz

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Verified Reviewer

You can’t get in touch with them i have called 17 different numbers and nobody could answer my question

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No one can answer my questions about registration forms. 17 phone calls and nobody knows what Im talking about. You dont have a Direct Telephone Support Number so nobody can ever get in touch with a real live representative Angry
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User's recommendation: Be careful before you buy they push too much stuff on you

Barbara C Ptg

There is no way to contact this company; cost us over $60. for return postage

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We were sent 2 mops and charged double. Sent them back and were charged over $60 keep trying to talk to a person...no luck!G
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Pros:
  • Looks like a nice product
Cons:
  • No way too talk to a real person

Preferred solution: Full refund

User's recommendation: Go to amazon

Sharon H Ixk

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Verified Reviewer

About my order and payments due

You sent me a number that doesn't work. "CALL CAN NOT BE COMPLETED AS DIALED". (800)676**** AND THE SAME WITH ALL THE OTHER NUMBERS I'VE LOOKED FOR YOUR COMPANY. You have my email address to please send the correct to speak to someone about my account. Until then I've been in contact with my bank and all auto payments are stopped and being reported to banks fraud division for followup. They also couldn't contact you company with the two phone numbers they have.
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Preferred solution: My account update

User's recommendation: False phone numbers CAN NOT BE CONTACTED TO RESOLVE ACCOUNT ISSUSES

Gabbrielle Ghd

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Verified Reviewer

My refund

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Never talked to anyone and all the machines talked about was health insurance. I really believe this is a scam
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Cons:
  • Do not explain well for the elderly

Preferred solution: Full refund

User's recommendation: Do not recommend

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Effie B Jch

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Verified Reviewer

I didn’t receive a confirmation number for taking my payment

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I cant log in to the portal account I would like to have a tracking number for the steam cleaner I ordered the number for Thane is the wrong number
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Loss:
$111

Preferred solution: The advertisement on TV said 4 payments & you pay for 1 of $43 dollars a month you took $154.03 without my permission

Richard A Kpn

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Verified Reviewer

Need to change my Card number

Tried to contact you about a different payment method and the recording was in Spanish. I don't speak Spanish and then somebody was talking about a medical alert device which I'm not interested in and then they hung up. So how am I supposed to pay for the steamer my last two payments?
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Preferred solution: New payment method

Cheryl D Lqx

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Verified Reviewer

Order returned

I need a refund if I can't get my product My product was returned and i just want my money back so refund my money
View full review
Loss:
$170
Pros:
  • Sounds like a good product
Cons:
  • Never answer a phone

Preferred solution: Full refund

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