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I have had my machine for over 30 days and I know my guarantee is over, I split my payments up,so I paid for the first 30 days , and I haven't used it only once, and I want to return it the person I talked to said they can't except it. They don't except returns. I said...
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Anonymous
Unsatisfied customer

Yes I have had my machine over 30 days talk to a representative and they said they wouldn't take it back but I have been trying for over a month to give it to them they still ...

1.0
#1062610
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Ordered the AB-DOER 360 first of all. When speaking to the representative on the phone after watching the infomercial on the television. I was really happy to be ordering the product, wasn't for me but for someone else. They offer a 30 day money back GUARANTEE!!, yeah...
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1.7
#1058326
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I ordered The Perfect Dog Training System at the beginning of March. My credit card was quickly processed, yet I've received NOTHING. When I emailed the response was bizarre. They indicated a tracking number yet also indicated it was being sent via FedEx by the USPS....
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#1026355
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Thane Direct Usa - OMG Dont order anything From This Place!!!!

Thane Direct Usa
#1105173
1.0
Details
I ordered the Command Collar for my dog over a month ago. They apparently printed the shipping label but it never shipped per FedEx. Now they say they have to open a case with FedEx to investigate and there is nothing to investigate because the item hasn't shipped yet. Thane customer service is ridiculous. These guys are absolutely horrible.
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Thane Direct Usa - Very displease with service.

Thane Direct Usa
#1053892
Called no answer said technical difficulty. Some one needs to contact me number 2027026551.ASAP.
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Thane Direct Usa Customer Care Review

Thane Direct Usa
#1020738
1.0
Details
I was sent the Perfecr Dog system that I ordered, however I was sent and charged for the same system twice. My money wasn't refunded and customer service was absolutely horrible. They told me I could get store credit..on what? Another system?!
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Drip Tray Review

Thane Direct Usa
#646910
2.0
Details
I tried to get disposable drip tray for thane Q grill.... No body in this *** universe have a *** clue on where to get them!!!!
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I ordered a steamer hoover from Thane and paid 15.00 for a months trial. The total price was 120.00 and after i used the appliance the capsule collecting the dust was stuck and i could not use the steamer. I phoned the company and was told that i was over the trial...
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1.6
#937987
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Good luck ordering any replacements products from this horrible company. I bought this steam cleaner & ordered replacement mop pads over 2 months ago. Still have not received them yet my credit card has been billed. They sent me something I never ordered. I have...
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#842092
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Ordered 2 sets of Perfect Dog training video, only one has arrived to date. They offer a 30-day return policy, but all the numbers and email addresses they list are unresponsive and they require a return authorization number before you can return anything. Not only do...
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I didn't like
  • Thane direct
  • Unresponsive phone numbers
  • 2 items ordered only 1 sent
#831931
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I understand your frustration. I ordered the same product online and for some reason they added an additional item to the order. When I called them immediately when I received my order copy in my email, they said it was already being processed and they couldn't stop...
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I liked
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I didn't like
  • Thane direct
#820010
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DO NOT ORDER FROM THIS COMPANY - THANE DIRECT - WHAT A RIP-OFF!!!! I ordered the "perfect dog" system and paid 39.90 + 9.95 in S&H charges. After weeks and no product, I called the customer service number and they told me my product would be re-shipped. Three weeks and...
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#811545
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Bought the H2O mop never showed up called they sent me a letter to sign sent another mop it didn't work called them they sent me a body that I had to pay $11 to ship it arrived and didn't work called three more times they said I had to mailback the part that was not...
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Anonymous
Anonymous

DO NOT ORDER FROM THIS COMPANY - THANE DIRECT - WHAT A RIP-OFF!!!! I ordered the "perfect dog" system and paid 39.90 + 9.95 in S&H charges. After weeks and no product, I cal...

1.0
#806914
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I ordered #perfectdog from Thane on 2/21/16 and canceled it 8 mins later when I discovered that my sister bought me the same item from Amazon. Thane responded on 3/1 that my package had shipped but I sent another email stating that I cancelled this order back in...
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1.0
#803602
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