Thane Direct USA
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Thane Direct USA Overview
Thane Direct USA has 1.6 star rating based on 653 customer reviews. Consumers are mostly dissatisfied.
2% of users would likely recommend Thane Direct USA to a friend or colleague.
- Rating Distribution
Pros: Please have someone call me this is ridiculous, Please have someone call me this is ridicuous, Cant reach company.
Cons: No customer service, Not able to get in contact with them, Can notget customer service to get a refund.
Thane Direct USA has 1.6 star rating based on 653 customer reviews. Consumers are mostly dissatisfied.
2% of users would likely recommend Thane Direct USA to a friend or colleague.
- Rating Distribution
Pros: Please have someone call me this is ridiculous, Please have someone call me this is ridicuous, Cant reach company.
Cons: No customer service, Not able to get in contact with them, Can notget customer service to get a refund.60% of users think that Thane Direct USA should improve its Customer Service.
57% of users say that they won't use Thane Direct USA in the future for similar services or products.Recent recommendations regarding this business are as follows: "Wouldn’t recommend", "Make sure you do your research before making any purchases online. Research the company first and see if they have a customer service team available for FREE to speak to!", "Be certain when purchasing online that the company is secure and your information in incepted.", "Watch you click on", "Don’t trust the price they advertise!".
Most users ask Thane Direct USA for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Thane Direct USA Reviews
"For improvement of services"
Phone number was not available during TV commercial. Very difficult to locate phone number or email. User's recommendation: Make thing easier for customers
"Missing items"
This company is horrible!!! Ive been trying to find a number that I can speak to an actual person and NOT some AI. Im missing some items and they want me to...
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Verified Reviewer
Bad customer service
- Bad customer service
Preferred solution: A response when I call customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
No answer at customer service, and I would like to return a merchandise
User's recommendation: Make you know the return policy and about the cup that you’re ordering from
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
The Bronx, New York
I just got disconnected trying to return my X5 mop
User's recommendation: Check order before paying for it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Salt Lake City, Utah
Broken steam cleaners
User's recommendation: Don't deal with Thane u s a
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Verified Buyer
Unable to contact company. Bad phone numbers
- Lot
Preferred solution: Item that I am missing and proof of extended warranty
User's recommendation: Do not purchase from this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor quality product & NO customer service
- No customer service
User's recommendation: Not at all
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
These people don’t answer their phones.
- Hard to speak to a customer service member
Preferred solution: Full refund
User's recommendation: Don’t buy anything from Thane
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Mop not working
Preferred solution: Replacement
User's recommendation: None yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Not what I need
User's recommendation: It is to hard to return items that you cannot use, and I have really not received any power
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Verified Buyer |
Hot Springs, Arkansas
Missing items
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Verified Reviewer |
Dubuque, Iowa
You build me and said you didn't I don't want your product anymore put money in my account $86
User's recommendation: Don’t buy from them they’re a scam
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Spring Creek, Nevada
Missing part round attachment in super clean kit
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Verified Reviewer
I have been calling this number and always busy, is there another customer service number?
- I have been trying to make contact for days
Preferred solution: Replacement of parts
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Verified Reviewer
H20 mop
- Customer service is horrible
Preferred solution: Full refund
User's recommendation: Do not buy can't get a hold of anyone no one answers phone this is a third part possibly fraud
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need to return h20 mop
- All a con
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Payment Plan
I have not heard anything in response from the company.
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