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Ordered.. waited.. email.. waited.. called to find out my steam mop is on back order( one piece) not the whole thing, asked if I could have what they got and they can send the other piece when they get it, she said that she will send an email upstairs for a decision...
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1.0
#1291098
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I ordered the abdoer360 instead of contacted me on payments they sent me to collections. I was expecting a payment form nothing according to them was supposed to make payments with no communication I will never do business with this company again. Not to mention after...
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#1283603
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The same thing happend to me! Ordered The Perfect Dog on Dec 18, 2017. January 18th received an email saying item had shipped by FedEx and included a tracking #. Tracked it & found it was "Pending" still sitting in Reno, NV. It is now Febuaury 6th, 2018 & I have...
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1.0
#1183890
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Thane Direct Usa - OMG Dont order anything From This Place!!!!

I ordered the Command Collar for my dog over a month ago. They apparently printed the shipping label but it never shipped per FedEx. Now they say they have to open a case with FedEx to investigate and there is nothing to investigate because the item hasn't shipped yet. Thane customer service is ridiculous. These guys are absolutely horrible.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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#1105173
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I have had my machine for over 30 days and I know my guarantee is over, I split my payments up,so I paid for the first 30 days , and I haven't used it only once, and I want to return it the person I talked to said they can't except it. They don't except returns. I said...
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Anonymous
Unsatisfied customer

Yes I have had my machine over 30 days talk to a representative and they said they wouldn't take it back but I have been trying for over a month to give it to them they still ...

1.0
#1062610
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Ordered the AB-DOER 360 first of all. When speaking to the representative on the phone after watching the infomercial on the television. I was really happy to be ordering the product, wasn't for me but for someone else. They offer a 30 day money back GUARANTEE!!, yeah...
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2.0
#1058326
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Thane Direct Usa - Very displease with service.

Called no answer said technical difficulty. Some one needs to contact me number 2027026551.ASAP.
#1053892
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I ordered The Perfect Dog Training System at the beginning of March. My credit card was quickly processed, yet I've received NOTHING. When I emailed the response was bizarre. They indicated a tracking number yet also indicated it was being sent via FedEx by the USPS....
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#1026355
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Thane Direct Usa Customer Care Review

I was sent the Perfecr Dog system that I ordered, however I was sent and charged for the same system twice. My money wasn't refunded and customer service was absolutely horrible. They told me I could get store credit..on what? Another system?!
1.0
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Customer service
Exchange, Refund and Cancellation Policy
#1020738
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Contact Thane Direct Usa

Mailing Address:
Thane USA, Inc
4450 Belden Village St NW Ste 304
Canton, Ohio 44718-2592
United States
Phone:
(800) 762-4427
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I ordered a steamer hoover from Thane and paid 15.00 for a months trial. The total price was 120.00 and after i used the appliance the capsule collecting the dust was stuck and i could not use the steamer. I phoned the company and was told that i was over the trial...
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1.7
#937987
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