The same thing happend to me! Ordered The Perfect Dog on Dec 18, 2017. January 18th received an email saying item had shipped by FedEx and included a tracking #. Tracked it & found it was "Pending" still sitting in Reno, NV. It is now Febuaury 6th, 2018 & I have...Read more
Thane Direct Usa - OMG Dont order anything From This Place!!!!
I ordered the Command Collar for my dog over a month ago. They apparently printed the shipping label but it never shipped per FedEx. Now they say they have to open a case with FedEx to investigate and there is nothing to investigate because the item hasn't shipped yet. Thane customer service is ridiculous. These guys are absolutely horrible.
I have had my machine for over 30 days and I know my guarantee is over, I split my payments up,so I paid for the first 30 days , and I haven't used it only once, and I want to return it the person I talked to said they can't except it. They don't except returns. I said...Read more
Ordered the AB-DOER 360 first of all. When speaking to the representative on the phone after watching the infomercial on the television. I was really happy to be ordering the product, wasn't for me but for someone else. They offer a 30 day money back GUARANTEE!!, yeah...Read more
Thane Direct Usa - Very displease with service.
Called no answer said technical difficulty. Some one needs to contact me number 2027026551.ASAP.
I ordered The Perfect Dog Training System at the beginning of March. My credit card was quickly processed, yet I've received NOTHING. When I emailed the response was bizarre. They indicated a tracking number yet also indicated it was being sent via FedEx by the USPS....Read more
Thane Direct Usa Customer Care Review
I was sent the Perfecr Dog system that I ordered, however I was sent and charged for the same system twice. My money wasn't refunded and customer service was absolutely horrible. They told me I could get store credit..on what? Another system?!
I ordered a steamer hoover from Thane and paid 15.00 for a months trial. The total price was 120.00 and after i used the appliance the capsule collecting the dust was stuck and i could not use the steamer. I phoned the company and was told that i was over the trial...Read more
Good luck ordering any replacements products from this horrible company. I bought this steam cleaner & ordered replacement mop pads over 2 months ago. Still have not received them yet my credit card has been billed. They sent me something I never ordered. I have...Read more
Ordered 2 sets of Perfect Dog training video, only one has arrived to date. They offer a 30-day return policy, but all the numbers and email addresses they list are unresponsive and they require a return authorization number before you can return anything. Not only do...Read more
Do you have something to say about Thane Direct Usa? What happened? What can we help you with?