Gabbrielle Ghd

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Verified Reviewer

My refund

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Never talked to anyone and all the machines talked about was health insurance. I really believe this is a scam
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Cons:
  • Do not explain well for the elderly

Preferred solution: Full refund

User's recommendation: Do not recommend

Effie B Jch

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Verified Reviewer

I didn’t receive a confirmation number for taking my payment

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I cant log in to the portal account I would like to have a tracking number for the steam cleaner I ordered the number for Thane is the wrong number
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Loss:
$111

Preferred solution: The advertisement on TV said 4 payments & you pay for 1 of $43 dollars a month you took $154.03 without my permission

Richard A Kpn

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Verified Reviewer

Need to change my Card number

Tried to contact you about a different payment method and the recording was in Spanish. I don't speak Spanish and then somebody was talking about a medical alert device which I'm not interested in and then they hung up. So how am I supposed to pay for the steamer my last two payments?
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Preferred solution: New payment method

Diane F Ala

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Verified Reviewer
| map-marker Sacramento, California

Rma needed

I want to return this thing and nobody will help me with a rma and I can't do it on my phone,it won't let me register it to get a rma ,,I'm really getting pissed
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User's recommendation: Don't buy this junk and don't give them your info,they snatch money out your account without resolving the problem,they don't want you to return it cause it's junk

Cheryl D Lqx

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Verified Reviewer

Order returned

I need a refund if I can't get my product My product was returned and i just want my money back so refund my money
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Loss:
$170
Pros:
  • Sounds like a good product
Cons:
  • Never answer a phone

Preferred solution: Full refund

Bernice R Val

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Verified Reviewer

You are trying to charge me for a product that I never got

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Well, I ordered the H2O Steam Mop and I never got it. But you're still trying to charge my bank for it and I've already told my bank. I'm not paying for it because I don't have the product. After reading your reviews, I can see many people have not received their products, so just cancel mine and stop trying to charge my bank because I'm not going to pay it. Not only that, but now you're trying to charge me $100 more for it than it costs. So, thank you. I'm not paying it, Bernice Reed.
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Loss:
$49

Preferred solution: Full refund

User's recommendation: Not at all

Anonymous
map-marker East Helena, Montana

No way to contact them direct. Re: cr card issue. The portal does not work. It’s asking wrong security question

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I HATE THE THANE USA CO AND THEIR PIECE OF JUNK STEAM MOP. I THREW MINE AWAY. TOTAL RIP-OFF!!! No way to talk with a person because of no direct telephone number
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User's recommendation: Don’t buy their steam mop!! JUNK

1 comment
Guest

Now you know. Please skip the all capital letter format because it is antagonizing (as expected) but also to those of us who might otherwise agree with you. I don't appreciate being screamed at.

Anonymous
map-marker Park Forest, Illinois

Looking for package

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I ordered the H2O 5X steamer. It was ordered on March 25, 2024. Money was taken out of my account and no product yet. $84.43 was taken out and I can't get in touch with a live person to find out where my order is.
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Anonymous
map-marker East Helena, Montana

To let them know they have my correct credit card on file and they are saying it declined. It’s in good standing. This co is horrible and I threw the steam mop away. It was a cheap piece ofi garbage

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No telephone number to contact them and the portal does not work. Its asking me a security question that I never chose. How am I suppose to confirm if I cant contact this company. Thane USA IS A FRAUD
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User's recommendation: Do not purchase the steam mop

Sharon B Ppr

My 85 yr old father purchased items from this company he was not satisfied with the product however no matter how many numbers he called they all said out of service that’s a shame

My father is 85 yrs old he purchased items from you guys and was not satisfied so he tried to contact you for the return policy he does not have a computer so he was unable to communicate he tried to contact you guys from the thousands of phone numbers that you list however each one of them went to a disconnected line . I think you should be ashamed of yourselves for this sort of business practices.

How about just being honest and tell the consumer that once they have purchased something thats it final sale. I am him daughter and Iam fully aware of how this works I will be handling this claim from here on out and bet you guys wish you would have just been honest with him

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Loss:
$200
Cons:
  • Dishonesty

Preferred solution: Full refund

User's recommendation: Do not purchase from this company

Joan S Pos

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Verified Reviewer
| map-marker Saylorsburg, Pennsylvania

Cancel order I already received this product

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When I originally ordered the Mop, I ordered the $129.00 model. Then a few hours later, I decided to order the extra mop pads package. Fine, that should have been the Original Mop at $129.00 plus the price of the extra pads. You then changed the original Mop to the upgraded model. I did not order the change or give my permission to do so. I decided to cancel the order because I couldnt reach anyone via your toll free number , or via email.
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Loss:
$40
Cons:
  • To hard to get a representative to talk to

Preferred solution: Price reduction

User's recommendation: False advertising company, now if I want to return it, why do I have to pay Shipping and Handling fees, plus insurance?

2 comments
Joan S Pos

You were not authorized to upgrade my original order without my permission

Joan S Pos

Very disappointed and dissatisfied with this company, I would NEVER RECOMMEND THIS COMPANY TO ANY OF MY FRIENDS OR FAMILY.

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Aarya Tdb

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Verified Reviewer
| map-marker Harriman, Tennessee

I can never talk to a live agent and my account is being messed with!!!!!!

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No winning bets being deposited. I need someone to Audit my account something is wrong. Money missing in my account. I'm a first time customer and I need to talk to someone
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Deborah B Egi

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Verified Reviewer

Item returned

Item returned need credit to be issued tracking no 9534 61** **52 4076 **** 55 This was received by you on March 18 at 2:20 Deborah Bosma ticket no 4717**** or672466
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Preferred solution: Full refund

Resolved
Elizabeth S Muq

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Verified Reviewer

Resolved: I want to return the X 5 Mop

Updated by user Mar 19, 2024

Company fixed the issue and I have been provided with apology. I sent item back and got a refund.

Original review Feb 17, 2024
I received the mop, opened it up. This is nothing like what I expected. Very poor quality. Nothing like what was advertised.
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Preferred solution: Full refund

User's recommendation: Don't order this item.I am waiting to hear back so I can return the mop. Very poor quality. Nothing like advertised.

Anonymous
map-marker Hephzibah, Georgia

These people are trying to make me pay for something that I never received

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I never received the steam mop I finally after days of trying to contact them and I was told they look into it and call me back I never heard from them until some an collection agency call to collect the money. They owe me they got money out of my account twice
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User's recommendation: Don't deal with these people, its hard to get in contact with anyone to talk to