E Franz C

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#5520714 
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Can’t contact them

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1.0
If this is how they do business, I dont wanna do business with them. They suck theyre terrible. Theyre absolutely a piece of ***
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Preferred solution: Full refund

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Judy P Zom

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 Verified Reviewer | map-marker Boston, Massachusetts
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#5512322 
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To see where my order is

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1.0
I'm not getting the answers that when I logged in I'm just getting to run around asking me for my card number for what it's already paid for did not give me a receipt I ordered from different companies 3 days ago in my orders are here where's my order my mop and you have your money I need some information on my order
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Gina C Hds

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#5494320 
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Cancel order amount wrong

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1.0
U cannot talk to a person they charged my debit card 200 when it was suppose to be payments of like fourty sum thing dollars a month for 3 months I could not talk to a person to stop the transaction so I'm having to do without cause they decided to charge me the whole amount at one time
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Loss:
$200
Cons:
  • Not able to contact company is not a good situation for me

User's recommendation: Get amount before u put in ur debit card #

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Doris B Ehi

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#5550877 
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CHARGED TWICE FOR SAME ITEM

Original review Jan 21, 2024
My mom ordered a H20 mop from you which she's happy with. However, looking at her credit card statement she was charged twice for the same mop. I'm requesting a refund for the double charge. She also stated that someone called her on the phone requesting more money after she had paid for the item twice. Below is a description of the charges. 9/27 9/28 2449****270000****61639 Price charged: $76.31 H20 MOP X5 8/28 8/28 2449****240000****65632 Price charged: $86.26 H20 MOP X5
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Loss:
$86
Pros:
  • Liked the mop
Cons:
  • Not right to pay for one item twice

Preferred solution: Full refund

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Anonymous
map-marker Dallas, Texas
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#5572037 
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Lack of communication.

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4.0
I did not receive confirmation of my order. There was a charge on my account, but was unable to confirm my purchase, so I was concerned that I may have been taken advantage of. But a couple of days later I received my purchase and everything is as it should be. Communication could be better. A real human to talk to would be nice. Thanks.
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Cathy H Ebq

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#5399035 
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I CAN'T GET IN TOUCH WITH YOU!!!

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1.0
FIRST YOU CHARGED ME TOO MUCH. I ORDERED FROM TV COMMERCIALS, IT SAID IT WOULD BE 3 PAYMENTS OF 40.33, BUT I WAS CHARGED $198 PLUS CHANGE. MY BILL CAME TO 262.OO. WHY IS THAT? I AM UNABLE TO CONTACT ANYBODY. I WILL NOT PAY FOR THE OVER CHARGE. I WANT MY $BACK NOW! Fix it, how do I return? I ALREADY REPORTED IT 2 MY BANK as fraud
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Loss:
$263
Cons:
  • Cant call and correct

Preferred solution: Price reduction

User's recommendation: This is fraud!

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Patricia A Xqo

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 Verified Reviewer | map-marker Columbus, Ohio
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#5558026 
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Returns

The phone numbers for Thane did not connect with Thane. One is not a current number. The other 2 answered but not to Thane. On repeated calls to the numbers I was connected to multiple companies, none of them Thane. I want to return the product but not able to reach Thane to do so. Customer service!?!Do
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Anonymous

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 Verified Buyer | map-marker Salt Lake City, Utah
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#5034092 
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Broken steam cleaners

Thane Direct USA - Broken steam cleaners
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I ordered the H20 heavy duty cleaner and paid the full price and paid it at time of order. They sent me the smaller one. And I cannot contact anybody at all by phone and they keep asking me to email them, but They're email situation very complicated anyway to me.. And they will not respond to me whatsoever. I am very upset. They also give you a phone number to call ,but when you call it, it says that it's not available in my area. I don't know what that means. Something needs to be done about this. This is very upsetting.
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User's recommendation: Don't deal with Thane u s a

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Alejandro V Ypa

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#5550035 
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They are scammed they don’t answer their phone. They can’t get anywhere no one help.

Phone numbers is disconnected. No one answers no one emails back Im trying to make a return and then making it difficult. This is a scam.
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Loss:
$64
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Don’t buy from these people they’re a scam

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terry p Tvw

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 Verified Reviewer | map-marker Columbia, South Carolina
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#5448591 
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So far it sucks

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1.0
I would like to talk to a human being please. I cant reach anyone or get a number to call. It says it has been disconnected. How can I talk to a representative
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User's recommendation: Stay away

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Daynadanephxaz1

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 Verified Reviewer | map-marker Sacramento, California
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#5213654 
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To return

Thane Direct USA - To return
I want to return am item to your store is this Thane inf all I want to do is return a package I received from you guys bhgghhhgggggtttttgcffffftfffffgttgggyyyyygggg
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Carmella S Pdx

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 Verified Reviewer | map-marker Mount Holly, North Carolina
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#5477344 
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I placed an order for the steam cleaner today

I placed an order for the steam cleaner earlier today (12/29/2023) but was not given a confirmation number or an order number. I have been trying to reach your offices, but every phone number listed on ThaneUSA are non-working or not assigned numbers.

You are asking for an ID number (below) which I do not have, a Contract ID number (below)which I do not have.

The order was for three payments but I just learned from my credit card company that Thane billed me $229.92.

After reviewing some of the complaints issued by the BBB, I learned that this company is not reputable but I am stuck. I've contacted my bank and posted a fraudulent claim against Thane USA. I haven't got a clue if this item will be shipped to me - but if it does, I will not accept it.

If it is left on my doorstep I will return it. The reason being, that this company has done whatever it could to prevent people from returning the item.

I don't know if you can help me, but hope that you can.

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Nancy T Xrf
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#5590378 
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After cleaning all parts won't produce steam

My unit was built in 2021 my purchase was in 2022 I use it in flordia 6 months out of the year. Has worked fine until recent. I have used it 6 times, as I dont steam the floor as often as I wash it. Any suggestions
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Preferred solution: Replacement, or repair

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lisa l Hiz
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#5499306 
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Return item

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1.0
the steam cleaner is not wha i wanted and is not compatible with my flooring and i have not received paper work to expedite it's return. Please provide with what i need. thank you.
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Loss:
$150
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: it will favorable should you all provide me with the proper paperwork

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Alee Y
map-marker Maryville, Tennessee
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#5595539 
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Question about my order

Charged for H20 X 5. No record of order or confirmation email. Bought and used PayPal. There is only a record of cleaner bought in November.
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