Thane Direct USA Reviews and Complaints | thane.com @ PissedConsumer Page 3

Danny R Sza

Danny R Sza |

Chinle, Arizona

Not satisfied with the product!!

Sep 20, 2023

Im getting direct answer and just being bounced around. Very, very bad customer service and I hope to never deal with Thane USA ever again.

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Roberta B Hpr

Return this mop

Sep 08, 2023

Updated by user Sep 09, 2023

Nothing has happened!!!

Original review Sep 08, 2023

NONOI am trying to return this product..I cannot seem to conect with you r customer service department..all phones are busy 24/7 I need a label or RETURN LABEL TO DO SO..please help me!! bobster@***.com or 480 563 **** thank you!!! reference number778599 and 622715

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Loss:

$20

Pros:

Fast delivery

Cons:

Can not reach company

Preferred solution: Nothing..still can't get through!!!

1 comment

Roberta B Hpr

Sep 08, 2023

Please contact me..my loss is the price of the op and the return fee..Your company is impossible to reach..please contact me..you have my email and my telephone number..please....lets resolve this!!!

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Anonymous

Guest-5108347

Birmingham, Alabama

Attempting to order several accessories for the mop. No person ever answered any phone number!

Sep 15, 2023

3.0

No customer service, no phone chat, no way to order the accessories I feel scammed! How do they just disconnect all their phones? Did they just fill orders and ran with the profit? The product works just fine, but when you need some refills on cleaning pads for the mop. You are out of luck. Angry that this has not been shut down!

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User's recommendation: Do not order from this company. The product is fine, but there is no way to get customer service.

Irene P Znb

Need an RMA to return items

Aug 23, 2023

I ordered one X5mop for $158.97, order # US-638279****864****. When I tried to get back to my order to recheck it, another order was put in automatically, which I wasn't aware of until I checked my bank account and saw that there was another charge of $198.96, order #US-638279****9356****. I want to return the latter one or both since this error was not my fault. I need an RMA in order to return at least order #US-638279****9356****. I have been struggling with this problem since 8/18/23 but your websites and your 800 numbers have not worked for me. I tried cancelling the orders on 8/18/23, the day after the order was put in. Please help me as I cannot afford the $198.96 charge.

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Loss:

$358

Cons:

Hard to speak to a customer service member

Preferred solution: Full refund

User's recommendation: I will not give a recommendation until my issue is resolved.

2 comments

Irene P Znb

Aug 23, 2023

I have tried calling four different phone numbers to talk with a company representative with no luck in reaching anyone. In fact number 330 956-**** is no longer in service and the others either don't answer (busy signal always) or another number had a recording trying to sell me medical alerts, I just hung up.

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Anonymous

Guest-5125631

Spring, Texas

Cancel Order. FRUAD. The cost advertised was many dollars less than the cost which was charged to my credit card when I placed the order.

Sep 19, 2023

1.0

Cancel Order Immediately. FRAUD. See above. Also, there is no way to contact "Thane" by telephone" ... three phone numbers are provided but the three phone numbers are "fraud" phone numbers.

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User's recommendation: Do not fall for the TV advertisement for the steam cleaner. The cost advertised is many dollars more than the cost that is charged to the credit cards of unsuspecting potential customers.. This is obviously a SCAM.

Jussara A Tdo

Mop not working

Sep 04, 2023

My mop is not steaming, Who in Thane/Coral Springs can solve this issue? Is there any tec to substitute this Mop? In Coral Springs? I just can't use this H20MOP X5 and what you explain in your booklet is not well done. I followed everything without results. One year only and it is already broken. I didn't find any Thane technician around Coral Springs and if you can't solve this problem then it will be a waste of my money. Thanks Jussara ALbuquerque

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Preferred solution: The repair of the steamer.

Denean B Mpj

Haven't recieved my order

Aug 14, 2023

1.0

Updated by user Aug 14, 2023

I definitely wouldn't recommend Thane Direct to anyone. No way to contact customer service which is horrible

Original review Aug 14, 2023

I have not received my order. I received a tracking number and I checked it and it says delivered but I haven't received any package I

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Loss:

$50

Preferred solution: Full refund

Vaneice C

About my payment

Sep 06, 2023

I would like to get the customer service phone number, that I can talk with a live person. About my order.. I m only listen to a record. Need the phone number to communicate. Thank You

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Pros:

Need phone number

Cons:

Need phone w

Preferred solution: Live person to talk too about my payments

User's recommendation: I don’t know at this time

Anonymous

Guest-5100170

Casa Grande, Arizona

New banking information not accepted

Sep 13, 2023

2.0

I need to talk to a live person. I don't understand why my credit card isn't going through. The website seems to accept the card. I have only gotten robo voices!! Unacceptable!

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User's recommendation: Don't buy Thane!

Gardiner Jzr

Gardiner Jzr |

Weatherford, Texas

Question regarding order

Sep 09, 2023

I NEED to talk with customer service representative. Now!!! My address was not confirmed. I got no confirmation or order number. I never received an email. I am not clear on amount I am being billed. I think I just want to cancel this order.

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User's recommendation: Don’t buy from this site! Extremely poor customer service. Get it at Walmart.

Anonymous

Guest-4802077 |

San Diego, California

I need to return the product. Not used. Can't use. No customer service, my account doesn't exist. No working phone numbers.

Jul 14, 2023

1.0

Thane Direct USA - I need to return the product. Not used. Can't use. No customer service, my account doesn't exist. No working phone numbers.

Worst customer service ever. Received product but customer service cannot access account. I am not found. I cannot ask for help, I cannot return item which I cannot use due to physical limitations. All phone numbers are not working. I think this is a scam. Yes, they delivered the steamer, yes, they got their money. No, I cannot return the product.

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User's recommendation: Do not use this company. It is an exercise in futility.

Anonymous

Guest-5184756

Dayton, Ohio

No response to my request

Oct 06, 2023

Tried to contact you, and got no response. Was trying to see if I could order the tension rods, but I will make my own.

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Anonymous

Guest-5026889

Endicott, New York

Need a ticket to retun machine

Aug 30, 2023

1.0

Can't return product, because their website is bogus as well as their phone numbers. Tried to get RMAto return product and customer service does not exist. Tried calling the company and the phone numbers was for some emergency product company. Even the numbers the BB supplied was bogus. Because of this the 30 day money back guarantee is overdue.

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User's recommendation: Don't buy from this company. You will lose your money because you won't be able to process a return.

Sharon P Svi

Not satisfied with service

Dec 01, 2023

I have been waiting on a return Label to send this product back. It's been several days and I have not heard anything about the return label. I am not interested in the discounts. Just want to return this back before the time runs out for a refund.

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Preferred solution: Full refund

User's recommendation: Wouldn’t recommend

Samantha D Zsn

Missing items

Nov 30, 2023

1.0

This company is horrible!!! Ive been trying to find a number that I can speak to an actual person and NOT some AI. Im missing some items and they want me to PAY to speak with someone!! WTH! I will NEVER order from this company again!

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Pros:

Mop works good so far

Cons:

No actual customer service you can speak to

Preferred solution: The rest of my order!

User's recommendation: Make sure you do your research before making any purchases online. Research the company first and see if they have a customer service team available for FREE to speak to!